Handing over your Harley for service shouldn't feel like a black box. You drop it off, something happens, you get a bill. At DG Custom Cycle we'd rather you understood the work, so here's what actually happens between the keys changing hands and the bike rolling back out.
It starts with a conversation, not a clipboard
Before anything goes on the lift, we talk. What's the bike doing, what's it not doing, what have you noticed on the road. The more detail the better, because the rider usually knows the symptom long before a wrench finds the cause. That conversation, and a clear quote, comes before any work begins.
Up on the lift and inspected
The bike goes up and gets looked over properly, not just for the job you booked but for the things that are easy to catch while it's already apart. Brakes, tires, fluids, belt, fasteners, leaks. Catching a worn pad or a weeping seal now is a lot cheaper than catching it on the side of the road.
The work, done by one technician
Whatever the job is, scheduled maintenance, a diagnostic chase, or a bigger repair, it's owned by one technician start to finish. No handoffs, no telephone game. If something unexpected turns up mid-job, we call you before spending your money, not after.
Proven before it leaves
Nothing goes back to you on a guess. Performance work leaves with a printed dyno sheet. Service work gets checked and test-run. The goal is simple: the bike that leaves runs the way we'd want our own to run.
Booking your service
Due for maintenance or chasing a problem you can't pin down? Book a service appointment with DG Custom Cycle in Aylmer, serving riders across Elgin County, St. Thomas, and London.